Refund & Cancellation Policy

Cancellation & Refund Policy

We’re here to help you Match . . .

We understand that life happens—plans change, situations shift, and sometimes the unexpected gets in the way. That’s why our refund and cancellation policy is designed not just to be fair to you, but also to protect the opportunity we’ve extended to every other student who enrolled with us in good faith and on time.

At Mission Residency, we accept a limited number of doctors each season to ensure every participant receives the personalized attention and strategic support they deserve. When your seat is confirmed, we often have to turn away other doctors who urgently need help—and once we say no, they may end up enrolling in a less effective or lower-quality alternative outside of Mission Residency. That’s why we have clear and fair policies around cancellations and refunds: to respect your commitment, protect the integrity of the program, and ensure that every seat goes to someone fully ready to benefit from the training.

Eligibility for Refund

You may be eligible for a refund (excluding any non-refundable deposit) only if all of the following conditions are met:

  1. Your refund request is submitted within 30 calendar days of your initial payment, AND

  2. You are NOT within 30 days of your scheduled course start (Orientation Day), AND

  3. You have NOT accessed any course materials (this includes logging into the membership portal, watching replays, using digital downloads, or receiving training content), AND

  4. You have NOT attended any portion of the course, including advising sessions, live Zoom calls, or private 1-on-1s, AND

  5. Your request is submitted in writing to info@missionresidency.com using the same email address used at enrollment.

    (Refund requests via social media, text, phone call, or to any other email will not be processed.)

Important Notes

  • Initial deposits are non-refundable.

    This applies to all payment plans and upfront payments. Holding your seat blocks another qualified doctor from joining, so we cannot refund deposits once enrollment is confirmed.

  • No refunds are issued if your payment was made after the course start date.

    If you enroll or make your first payment after a course has already started—even by one day—you are not eligible for a refund under any circumstances. This includes late acceptances and last-minute seat releases. Please be sure you are fully ready before submitting payment for an in-progress course.

  • Access = commitment.

    Logging in, attending a session, viewing any material, or beginning advising counts as starting the course. Once started, the program is considered active and fully non-refundable.

How to Request a Refund

Send an email to info@missionresidency.com using your original enrollment email. Please include:

  • Your full name

  • The course you enrolled in

  • Your order number (if available)

  • The name and email of the cardholder (if different)

When and How Refunds Are Issued

If your request meets the criteria above, we’ll issue any eligible refund to your original method of payment.

Please allow 10–15 business days for processing.

We understand this may sound strict—but it’s how we protect the personalized nature of our program, ensure fairness to students on the waitlist, and keep our integrity in serving serious, committed applicants.

Questions before enrolling? We’re happy to help—just email us at info@missionresidency.com.